ExpertWe spun up a fake managed-service shop with Windows laptops, a stubborn Mac, an Android kiosk, and a headless server, then handed the same three tickets to ten remote support tools. The surprise was how little the word support means until you read the licensing model behind it.
We ran the same requisition, approval, and three-way match through nine purchase order platforms sold to small manufacturers. The surprise was not price. It was how many of them do not understand a bill of materials at all, splitting the field cleanly into production-native MRP tools and indirect-spend procurement suites.
We ran the same fake company through eight expense platforms - the same 200 receipts, the same out-of-policy hotel booking, the same SaaS subscription renewing on three separate corporate cards - and what our team learned was that almost every product in this category is selling something slightly different under the same label.